Privacy Policy

Privacy Policy
Last updated: 03/09/2025

Good Mates Removals Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

1. Who We Are

Business Name: Good Mates Removals
Legal Entity: Good Mates Removals Pty Ltd
Email: info@goodmatesremovals.com.au
Location: Gold Coast, QLD, Australia

2. What Information We Collect

We collect personal information that you voluntarily provide when you:

Contact us via our website forms or email
Sign up to receive emails or updates
Request a quote or book a service

This may include:

Your name
Phone number
Email address
Any other details you provide in your message

We also collect technical data automatically, such as:

IP address
Browser type
Pages visited
Time spent on the website

This data is collected via tools like Google Analytics and Meta Pixel.

3. Why We Collect Your Information

We collect and use your information to:

Respond to enquiries
Provide removalist services
Send updates and special offers (only if you’ve opted in)
Improve our website and customer experience
Comply with legal requirements

4. How We Store and Protect Your Information

Your information is stored securely and only accessed by authorised personnel.

We take reasonable steps to:

Prevent unauthorised access or misuse
Keep your data accurate and up to date
Protect against loss or interference

We do not store payment details or collect sensitive personal data.

5. Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information with trusted third-party providers (such as email systems or analytics platforms) to help us deliver services and operate our website. These providers are contractually obligated to keep your information secure and confidential.

6. Cookies and Tracking

We use cookies and tracking tools (e.g. Google Analytics, Meta Pixel) to:

Monitor website traffic and usage
Improve site functionality and content
Measure effectiveness of our marketing

You can disable cookies through your browser settings.

7. Accessing or Updating Your Info

You can request access to or correction of your personal information at any time by contacting us at info@goodmatesremovals.com.au. We’ll respond within a reasonable timeframe.

8. Email Marketing and Unsubscribing

If you’ve subscribed to our emails, you can unsubscribe anytime by clicking the link in the footer of any email or by contacting us directly.

9. Third-Party Links

Our website may link to external sites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.

10. Changes to This Policy

We may update this Privacy Policy occasionally. The most recent version will always be available on this page, with the updated date at the top.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch:

Email: info@goodmatesremovals.com.au
Location: Gold Coast, QLD, Australia