Privacy Policy
Privacy Policy
Last updated: 03/09/2025
Good Mates Removals Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.
1. Who We Are
Business Name: Good Mates Removals
Legal Entity: Good Mates Removals Pty Ltd
Email: info@goodmatesremovals.com.au
Location: Gold Coast, QLD, Australia
2. What Information We Collect
We collect personal information that you voluntarily provide when you:
- Contact us via our website forms or email
- Sign up to receive emails or updates
- Request a quote or book a service
This may include:
- Your name
- Phone number
- Email address
- Any other details you provide in your message
We also collect technical data automatically, such as:
- IP address
- Browser type
- Pages visited
- Time spent on the website
This data is collected via tools like Google Analytics and Meta Pixel.
3. Why We Collect Your Information
We collect and use your information to:
- Respond to enquiries
- Provide removalist services
- Send updates and special offers (only if you’ve opted in)
- Improve our website and customer experience
- Comply with legal requirements
4. How We Store and Protect Your Information
Your information is stored securely and only accessed by authorised personnel.
We take reasonable steps to:
- Prevent unauthorised access or misuse
- Keep your data accurate and up to date
- Protect against loss or interference
We do not store payment details or collect sensitive personal data.
5. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information with trusted third-party providers (such as email systems or analytics platforms) to help us deliver services and operate our website. These providers are contractually obligated to keep your information secure and confidential.
6. Cookies and Tracking
We use cookies and tracking tools (e.g. Google Analytics, Meta Pixel) to:
- Monitor website traffic and usage
- Improve site functionality and content
- Measure effectiveness of our marketing
You can disable cookies through your browser settings.
7. Accessing or Updating Your Info
You can request access to or correction of your personal information at any time by contacting us at info@goodmatesremovals.com.au. We’ll respond within a reasonable timeframe.
8. Email Marketing and Unsubscribing
If you’ve subscribed to our emails, you can unsubscribe anytime by clicking the link in the footer of any email or by contacting us directly.
9. Third-Party Links
Our website may link to external sites. We are not responsible for their privacy practices or content. Please review their privacy policies separately.
10. Changes to This Policy
We may update this Privacy Policy occasionally. The most recent version will always be available on this page, with the updated date at the top.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please get in touch:
Email: info@goodmatesremovals.com.au
Location: Gold Coast, QLD, Australia